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Dudley Council’s payment systems will be unavailable for a short period in October to allow an essential upgrade to be completed.

The council will be upgrading its payments system to ensure it continues to meet the latest security standards.

The council’s payment systems will be unavailable from 8pm on Tuesday 13 October until the work is completed. It is expected that payment systems will start to come back online by Thursday 15 October, with the work completed by the end of Friday 16 October.

Advance notices will be placed on the effected systems to keep users informed.  The impact for residents while the system undergoes essential upgrading will be the temporary unavailability of the automated payment telephone system, online payments using the council website, and cash and card payment made at the Dudley Council Plus contact centre.

Councillor David Sparks, cabinet member for finance and legal services, said:

“We take the security of customer information very seriously at Dudley, and this upgrade will make sure we continue to comply with the latest data security standards. I hope people will understand and make alternative arrangements to make their payments either before or after the upgrade takes place”.

For further information regarding payments to Dudley Council call Dudley Council Plus on 0300 555 2345.

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